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Frequently Asked Questions (FAQ) about WordPress Themes

Is the purchased WordPress theme for life or a period of time?

The purchased  WordPress theme and extensions are for life. You are allowed to use a purchased WordPress theme  as long as you wish, no matter if your access to the download area expired or not.

What does the license mean?

After purchasing the product you will get access do download area. The access duration time for downloading packages is limited and depends on license you choose.
It means that during this time you will get:

  • the access to download area to get packages
  • product updates
  • support

You are allowed to use a purchased product as long as you wish, no matter if your access to download area expired or not.

What comes with the license?

Depending on the license you choose you will benefit from different values depending on the product.

Where can I download files?

If your payment was successfully verified by the payment gateway you will get the information about the download area on your mail. If you do not receive the message from us remember to check your SPAM folder.

I'v just paid but did not get the download link, how long I have to wait?

After transfering the money, payment gateway needs some time to verify your payment.
Usualy the verification takes few minutes but sometimes it may take up to 24 hours - to eliminate the risk of fraud.

Purchased files you may download at your account, NOT via mail.

Will I get commercial extensions as separate downloadable files?

Most of the Joomla extensions are provided by dj-extensions.com and they are included in the WordPress theme price. Other extensions providers give a big discount on their products or provide free component versions. Check more details on WordPress theme descriptions.

Will I be charged for commercial extensions that the Joomla template uses?

You will not be charged for commercial extensions created by dj-extensions.com. Other extensions providers give high discounts to buy their premium extensions. Check more at your account.

Can I install and use other plugins with your theme?

Of course. There are no limitations to use any other plugins with our products.

I want to download files but my download access for the WordPress theme expired. What can I do?

If you renew your subscription early, you'll get an extra 40% OFF. If you upgrade to a Regular plan from a Mini plan before time, you also get 40% OFF.

You can also save a 25% in case of upgrading form Mini or Regular to Unlimited plan before the expiry date.

Can I get trial version of a commercial theme?

We do not provide trial versions of our commercial themes 

Do you provide the demo site copy?

Yes. Install quickstart to get the exact copy of a demo site of purchased product.
Note, the quickstart does not include images used on demo site - images are exchaned with placeholders.

How can I get the invoice?

Since launching a refreshed dj-extensions.com website in December 2021, we do not sell our products directly to end-users anymore. It means that our sales are performed using the authorized reseller, Paddle.

Can I get a discount to buy a product?

Yes. Contact us to discuss the discount

Can I get a discount to buy the WordPress theme?

Yes. Contact us to discuss the discount

Why do you add the tax amount to the price?
Prices are quoted in Euro and do not include the VAT. According to EU law, EU customers who do not own EU Vat number will be charged VAT amount applicable in customer's country (European Union) of residence.
What is customer support and how can I get it?
During your subscription period, we deliver the best support and customer care. We provide many helpful tutorials about our product management, 1-1 support area via ticket system. Please note that we help with managing the product you bought on our site. We do not support 3rd party extensions created by other companies. The support does not include your website customization or code modification.

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