Written by Andrzej Herzberg.

Complaint Procedure

1. we deliver our products free of any defects.
2. Any technical problems, irregularities in the store functioning or in the products shall be reported on the HELPDESK found at http://www.pixelemu.com/contact
   
3. Any problem notifications and alerts may be sent by 24 hours a day, 7 days a week, but will be considered during the Store’s office hours from 09:00 to 17:00 on working days (from Monday till Friday).
4. Deadline for examining of the notification is 3 (three) working days from gaining the access to the Customer’s service referred to in point. 7.
5. If your product is not working as described, you should re-download the pack from your own customer account, from the list of purchased products.
6. If you re-download the product and it does not solve the problem, it should be reported in the manner explained in section 2.
7. Any problems will be checked by our service personnel. In order to verify and correct the problem you should provide access to your website, in particularly to the administration panel of WordPress, FTP access, database access, or access to the control panel (Cpanel) of your hosting account. You should also provide access to the server.
8. After providing access described in paragraph 7, problem shall be repaired or the service will send recommendations for required action to remove the problem by the customer or the server administrator.
9. If the product after re-downloading is still not working correctly and customer’s IT  system including hardware and software meets all the requirements to work with WordPress listed in Section II, and in the description of the product and service procedure described in sections 2-8 of this chapter did not remove the problem we will refund the purchase price in accordance with the principles stated in section X of these Terms of Use.